POLICIES

 

New Covid-19 Procedures and Guidelines, Effective July, 2020

  • All riders must (electronically) sign an UPDATED WAIVER to ride in-studio or take an outdoor class. If you have not updated the waiver prior to class, the instructor must do so for you before riding. Please click the link to log in and update your profile.
  • You must have a mask on to enter the studio. All riders are required to wear masks in the studio when class is not in session. Please enter the studio and go directly to your bike. Masks are optional once class begins. The instructor will queue you when it is OK to take off your mask. If you are more comfortable, you are welcome to ride in a mask.
  • If for any reason you need to get off of your bike during class you MUST put your mask back on until you are back on your bike.
  • Temporarily all cubby space, hooks, hangers etc. are unavailable for use. We ask that riders bring only necessary items for class into the studio and come ready to ride. Changing rooms and locker rooms are temporarily unavailable. If you need to change your shoes, please do so next to your bike.
  • We will be doing a hands-free check-in procedure. Instructors will check riders in using their phones. Please make sure you check in with the instructor.
  • You will be coming into a sanitized room. Bikes will be sanitized by Inner Cycle staff after every class. We have extended the length of time in between classes to allow for extensive cleaning and sanitization of bikes and all high-touch areas in the studio. If you wish to further sanitize your bike, you must bring your own wipes and carry them out with you. Wipes will not be accessible to riders at this time.
  • Studios will be carry in, carry out. All trash and laundry receptacles have been removed.
  • Towel service has been suspended temporarily. Please bring your own towel with you to class.
  • Weights and bands will not be provided for Cycle & Tone classes at this time. You are welcome to bring your own to class, but they are not required. Bodyweight will work just fine!
  • If you need to use the restroom, please wash your hands well with soap and water after use.
  • Please DO NOT MOVE THE BIKES. They are carefully measured and placed to meet social distancing guidelines. Please DO NOT move a bike for ANY reason. If you need to level the bike, please ask an instructor for assistance.
  • All riders must stay for the entirety of the class and instructors will let you know the best way to exit the studio. If you have an emergency or need to leave, please alert the instructor.
  • Stretching after class will be done on the bike to ensure social distancing requirements are met for the duration of your visit.
  • All no-shows and late cancellations will be charged, (members and non-members). If using a ride card, the ride will be charged. For members, a no-show or late cancellation will result in a charge of $10.
  • Due to the very limited space in classes, we ask that all riders sign up for just ONE class per day.
  • We will not be accepting walk-ins at this time, you must sign up in advance online.
  • We will open the doors 10 minutes before class begins and we ask that you please arrive on-time.
  • Please do your best to remain socially distant at all times when in the studio. If you want to congregate and chat with your long-missed spinning buddies, please do so outside of the studio.

*The Wait List

If a class is full you have the option to reserve a spot on the wait list. This is a real reservation and the cancelation policy applies. You must remove yourself from the wait list 8 hours or more prior to class or you will lose the ride if you get added and do not show up.  If you are added to class within 2 hours of class time, you will not lose the ride if you cannot make it, but please let us know so that we can notify the next person in line. We encourage you to use the wait list- it works!

You will be notified by email if you have been added to the class. You may also come down and hop into class if there is an open bike. Open bikes will be released to waiting riders at the start of class. If you are a new rider, please come early to ensure you are properly set up on the bike for your first class.

Cancellation Policy

Cancellations must be made 8 hours prior to the start of class.  If you cancel your reservation within 8 hours of class time or do not show up for a reservation, you will lose the ride. If you are an unlimited monthly member, your card will be charged a late cancellation fee of $10. Wait list reservations are treated like real reservations and assume that you will get into the class. Please keep an eye on your email. If you have a wait list reservation, and you get added to the class, the 8-hour cancellation policy applies. If you are on the wait list, but decide to make other plans, please take yourself off the wait list to avoid losing a ride. The ride will be in your account to use another time.

Inclement Weather Policy

Our first priority is the safety of our riders and our instructors. Our second priority is your spin class!  We will use our best judgement and cancel classes with as much notice as possible. We will try to stay open if possible. The online schedule will always be accurate. Make sure you check before you head out for class! If we decide to cancel class, it will show as canceled (marked red) on the online scheduler and we’ll post on our social media pages. Now is a good time to follow us on FacebookInstagram, and Twitter!

If you are concerned about driving conditions, please wait to reserve until you’re sure you will make it. This helps to avoid late cancellations. The 8-hour cancellation policy will still be in effect, rides will not be refunded due to bad weather if class is held.

 

As a reminder, water and salt don’t play well with our floors and equipment. Leave your boots and wet sneakers in the lobby and ride with clean, dry footwear!

 

Ride Cards

The online reservation system makes it quick and easy to reserve your bike. You may purchase single rides, multiple-ride cards, or an unlimited ride contract (3-month minimum). The ride cards typically have a 6-month expiration, but please check the details of the ride card prior to purchase. *All ride card sales are final and non-refundable. 

To get started, create an online account. Once you have created an account, you can purchase a ride card online, make or cancel reservations, and view your schedule and history.